Terms of Service
General Terms and Conditions
By accessing or using the services provided by FGL Telecom Inc. ("FGL Voice"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. FGL Voice provides Voice over Internet Protocol (VoIP) telecommunications services, including but not limited to residential phone services, business phone services, international long distance calling, and high-speed internet access.
How does the auto-payment system work?
FGL Telecom uses an automatic payment system for the convenience of its Customers. Payments are automatically processed on the billing date using the payment method on file. Customers may update their payment information at any time through their account portal or by contacting customer service.
Account Responsibilities
- You are responsible for maintaining the confidentiality of your account information.
- You must provide accurate and complete registration information.
- You are responsible for all activities that occur under your account.
- You must notify FGL Voice immediately of any unauthorized use of your account.
Termination & Billing
Services are billed in accordance with the plan you select. Payment is due upon receipt of invoice. FGL Voice reserves the right to suspend or terminate service for non-payment. Early termination fees may apply for services under contract.
Service Levels
FGL Telecom strives to maintain the highest level of service availability. However, as with all internet-based services, occasional service interruptions may occur due to maintenance, upgrades, or circumstances beyond our control.
Fair Usage Policy
"Unlimited" plans are subject to our fair usage policy. FGL Voice reserves the right to review accounts that exhibit unusual calling patterns and take appropriate action including plan changes or service termination. Unlimited plans are intended for normal residential or business use and may not be used for call center operations, auto-dialing, or continuous call forwarding.
Limitations
FGL Voice services require a high-speed internet connection and compatible equipment. Service quality may be affected by internet connection speed, network congestion, and equipment performance. FGL Voice is not responsible for service quality issues caused by third-party internet service providers.
Credit Policy
Service credits may be issued at FGL Telecom's discretion for service outages that exceed 24 consecutive hours. Credit requests must be submitted within 30 days of the service interruption.
IP Provisioning
FGL Telecom will provision IP-based services using industry standard protocols. Equipment configuration and setup assistance is available through our customer support team.
Limitation of Liability
FGL Voice shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use our services. Our total liability shall not exceed the amount paid by the Customer for the service in the month in which the claim arose.
911 Emergency Services
VoIP 911 service has limitations compared to traditional telephone service. Please review our 911 Limitations page for complete details.
Contact Information
For questions regarding these Terms of Service, please contact us at 1 (844) 746-4345.
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